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FAQ

  • What is personalization?
Personalization is an option Uptown 18 provides to its customers where we give chance to hidden artists to show their talent and make designs that gives them a feeling of content.
  • How do I get in touch with you?
You can get in touch by mailing us at support@uptown18.comor ringing us at 011-42440702.
  • How can I personalize a product?
  • Is it necessary to chose from your existing design templates?
It is not necessary to choose from existing design templates. You can also personalize your own design, and if your design is cool you can also share it with us that you'd like to add to our templates.
  • How can I upload my own designs?
  • How do I register and start my new account?
Just click on 'Register' at the top most bar of the page. You can create a new account, register yourself via logging in through Facebook and Google too.
  • Is it necessary to have an account to shop on Uptown18.com?
Yes, it is necessary to have an account on Uptown18.com
  • I need personal assistance on my order. Who can I contact?
For personal assistance and any query, mail us at support@uptown18.comor give us a a call at 011-42440702
  • How many times can I redeem the Welcome Gift Vouchers?
You can redeem each gift voucher till you have used its full value.
  • Can I cancel an order?
You can cancel your order, but make sure you do it before we ship it.
  • Can I return the products that I have received?
If you're not satisfied with the quality of product or it has physical defect from our side. You can file a request for return and ship it back to us. We will pay you Rs. 100 for the shipping charges, doesn't matter if your shipping cost you less or more than Rs. 100. We'd recommend you use Speed Post.
  • Can I modify my order after placing it?
You can. It usually takes us 2-3 days after you place an order to process it. If you want to modify your order, we'd appreciate if you could do it before we process it because all of our products are unique and are manufactured only for you when you place an order.
  • Can I also return a product which was found faulty upon use?
Yes. Any and all faulty product will be either fully reimbursed or replaced with a new one.
  • Provide information on the features and functionality of the website
  • Fulfill your requests for our products and services
  • Inform you about your order status
  • Send information about our products and services
  • For business purposes, such as marketing activities, market research, data analysis, audits, etc.
  • Provide notices about the results of sweepstakes, contest, and other promotions.

We use your email address to communicate with you to send you certain notification emails. uptown18.com may use non-personal information to measure the performance of the website so that we can learn about our customers and bring necessary changes to increase customer satisfaction.

  • How long does it take for delivery?
After we process is done, it usually takes 4-5 days after we ship it to reach to you safe and sound.
  • Do you have any shipping charges?
If your total order worth is more than Rs. 499, then we do not charge for shipping. For orders below Rs. 499, shipping charges is Rs, 100
  • My items haven't arrived yet. What can I do?
When we ship your order, we text and mail you with a tracking ID through which you can know the exact location of your order. If it's getting delayed, you can always click on 'Contact Us' on the page, mail at support@uptown18.comor call at 011-42440702 for information.
  • How can I track my order?
We provide our customers a tracking ID and the courier via which it is being delivered that will help you tracking your order.
  • What are the payment options available at uptown18.com?
Payment can be done via Internet Banking and Credit/Debit Card. We also have Cash On Delivery option available for our customers.
  • How does Cash on delivery payment method works?
You simply place your order and click on Cash On Delivery while checking out. We will process and ship the product to you and you can pay to the person who delivered the order when it is finally in your hands.
  • How should I apply the discount/promotional voucher to my order?
We provide a box while you checkout where you can type in your voucher code and the bill worth will reduce as per the value of the voucher.